Question 1

What is included in a standard cleaning?

Accepted Answer

Kitchens and bathrooms cleaned in full, dusting of reachable surfaces, beds made, visible clutter tidied, all floors vacuumed and mopped, and trash removed.

Question 2

What is included in a deep cleaning?

Accepted Answer

Everything in a standard cleaning plus baseboards, door frames, switch plates, shower grout and glass, cabinet fronts, vents and reachable fixtures.

Question 3

Do I need to be home?

Accepted Answer

No. Many clients provide a door code, lockbox or hidden key. Access details stay restricted to your assigned team.

Question 4

Do you bring your own supplies?

Accepted Answer

Yes, we bring all products and equipment. If you prefer we use your products, tell us in your booking notes.

Question 5

Are cleaning products safe for pets?

Accepted Answer

We use pet-conscious products by default and can go fragrance-free on request. Let us know about sensitivities in your quote.

Question 6

How is the price calculated?

Accepted Answer

From cleaning type, square footage, room counts, current condition, add-ons, frequency and travel distance. Your quote shows each line item.

Question 7

Is the online quote the final price?

Accepted Answer

It is an estimate based on what you tell us. If the home is significantly different on arrival, we contact you before doing extra work or changing the price.

Question 8

What happens if my home requires more time?

Accepted Answer

We call or text you first, explain what we found, and only continue with your approval.

Question 9

Can I request fragrance-free products?

Accepted Answer

Yes — there is a fragrance-free option in the quote form at no extra cost.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellations more than 48 hours before your visit are free. Inside 48 hours a late cancellation fee may apply. See our Cancellation Policy page.

Question 11

Do you offer recurring cleaning?

Accepted Answer

Yes — weekly, every two weeks or every four weeks, each with an automatic discount.

Question 12

How do payments work?

Accepted Answer

You can pay a deposit or the full amount online at booking. The balance is charged after the cleaning is completed.

Question 13

What areas do you serve?

Accepted Answer

Our primary service areas are Littleton, Ken Caryl, Highlands Ranch, Lakewood, Golden, Morrison, Dakota Ridge and Columbine — all with no travel fee. We also serve Englewood, Centennial, Bow Mar, Roxborough Park and Chatfield as extended areas.

Question 14

Do you clean inside appliances?

Accepted Answer

Inside the refrigerator and oven are add-ons for standard cleanings and included in move-in and move-out service.

Question 15

Can I choose which rooms are cleaned?

Accepted Answer

Yes. Tell us your priorities in the quote form and we build the visit around them.

Frequently Asked Questions